The Way

Our way of working emerged from a collaborative effort involving a wide range of local service users, local residents, local providers and leaders from various organisations.


Based on the TIES (Tāmaki Inclusive Engagement Strategy), a community developed blueprint for how external organisations can work with the people of Tāmaki, we agreed a set of principles for how we would undertake our challenge.


We also created a set of integrity questions that we ask of ourselves in the work that we do to ensure we stay true to the principles that we have committed to.

Our  Principles

Showing respect

  • We will listen and value diversity, appreciate and respect difference.

  • We will talk honestly so as to create connections and build trust.

  • We will respect confidentiality.

  • We will be understanding and flexible with timeframes.

Stepping up and speaking out

  • We will show guts, acknowledge struggle and reality check our actions.

  • We will build strategic relationships and networks, and create opportunities that enable each person to play an active role.

Working and learning together

  • We will have fun, show compassion, positivity, and be caring and optimistic.

  • We will keep looking for new ways of doing things.

Working and learning together

  • We will take time to understand the interests of all parties.

  • We will work collaboratively in partnership as equals.

  • We will reflect and learn, evaluating as we go

Transforming leadership

  • We will lead by example in ways that model equality and encourage user-led empowerment.

  • We will build strong foundation processes, and ask bold questions in the name of future generations who will inherit the outcomes of our decisions

Our Integrity Questions

Asking key integrity questions helps us to ‘walk our talk.’  These questions keep our processes ‘honest’ and our focus on the collective impact we are seeking to achieve.


When considering possible actions or proposals, we will ask these questions.


How will we ensure community voices are included, heard and documented?


How will we own, consider and work with our vested interests?


How will our work together be evaluated and from whose perspectives?