History of Awhi Ora - Supporting Wellbeing

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Between October 2015 and June 2016 we worked with three non-government organisations (NGOs) and two local doctor surgeries, one in Glen Innes and one in Panmure, to develop a service that offers walk alongside, community based wellbeing support.  This service is called Awhi Ora - Supporting Wellbeing and was designed in partnership (a process called co-design) with members of the Tāmaki community, people who used the service, and people who provided the service (Auckland District Health Board, NGO and general practitioner (GP) partners).

The kete we share here captures everything we’ve learned in the prototyping phase. During July and August 2016 the Tāmaki wellbeing team worked collaboratively with ThinkPlace to organise all the knowledge we’d gathered. From this we’ve created a set of tools to help us grow and develop the service further.  These include principles for practice - the heart of how the service should run; the key relationships needed to make it work; and some experience journeys – maps of how people experienced the support process and what they achieved.

 

The service is now being offered in over 50 sites in Auckland and Waitemata District Health Board areas, in a small number of schools and through people directly contacting service providers and asking to be seen.

At it's heart the support should be person-centred, relational, and collaborative

  • Principles for practice

At it's heart the support should be person-centred, relational, and collaborative

  • Principles for practice

Illustrating key relationships

  • Three key relationships

  • Line of sight

Experiencing Awhi Ora - Supporting Wellbeing 

  • Experience journeys

Growing Capability

  • How we will develop and grow Awhi Ora – Supporting Wellbeing

Awards and citations

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In 2017 the Awhi Ora - Supporting Wellbeing team won the Auckland District Health Board's Health Excellence Award for Excellence in community health and wellbeing for co-designing and piloting the service.  For more information click here.

Cited on the Commonwealth Fund website in November 2018 as an example of innovative practice.  Click here for more information.

Cited in He Ara Oranga Report of the Government Inquiry into Mental Health and Addiction (2019) as an example of what we need to do more of - putting people who access services at the centre.  For more information click here.

In late October 2019, the Awhi Ora - Supporting Wellbeing team won the Waitemata District Health Board's Health Excellence Award for primary and community care.as the service successfully transitioned from a pilot to a standard service offered in select areas.  For more information click here.